SkellyMan
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Post by SkellyMan on Aug 24, 2013 23:55:17 GMT -5
got back from Tampa bay comic con and opened my new Jungle disguise dutch only to find hes missing the spear and arrows, all it came with was the bow and torch, WTF? has anyone else had the problem?
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razkazz
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Post by razkazz on Aug 25, 2013 0:04:35 GMT -5
From the sound of their twitter feed, it happens and they say if you contact customer service they can send replacements no problem. necaonline.com/contact/support-2/
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SkellyMan
Cooler than Rip Torn
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Life finds a way
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Post by SkellyMan on Aug 25, 2013 0:07:17 GMT -5
do i report it as defective?
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razkazz
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Post by razkazz on Aug 25, 2013 0:11:17 GMT -5
Your guess is as good as mine, seems like that should work though.
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okcomputer
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Post by okcomputer on Aug 26, 2013 14:12:17 GMT -5
He's supposed to come with a torch, bow, 4 arrows, spear w/ knife, spear w/grenade, and the rope/leaf/pouch thing over his shoulder.
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SkellyMan
Cooler than Rip Torn
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Post by SkellyMan on Aug 26, 2013 16:59:47 GMT -5
Only the bow and torch is what I got, and I think the bow fell behind the shelf, and NECA hasn't replied.. did they break up with me???
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okcomputer
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Post by okcomputer on Aug 26, 2013 17:57:22 GMT -5
I would.
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frinspar
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Post by frinspar on Aug 26, 2013 17:59:56 GMT -5
It's for the best.
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S. Griffin
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I read your pass post and u sounded smart enough to not be stupid and there level.
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Post by S. Griffin on Aug 26, 2013 19:38:20 GMT -5
It's not you, it's NECA.
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SkellyMan
Cooler than Rip Torn
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Post by SkellyMan on Aug 26, 2013 22:38:23 GMT -5
ITS NOT FAIR
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frinspar
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Hi, Buck Melanoma. Moley Russell's wart.
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Post by frinspar on Aug 26, 2013 22:45:22 GMT -5
At least try to get one more handy.
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razkazz
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Post by razkazz on Aug 27, 2013 8:45:59 GMT -5
Randy says if customer service is slow to respond do this:
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SkellyMan
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Post by SkellyMan on Sept 7, 2013 0:50:22 GMT -5
the guy said no they couldnt replace the pieces
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S. Griffin
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I read your pass post and u sounded smart enough to not be stupid and there level.
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Post by S. Griffin on Sept 7, 2013 0:56:44 GMT -5
Try to find one at a TRU. Buy it and take it home. Open it and break off its arm. Take it back, keep the accessories and tell the store that the figure broke apart while you were taking it out.
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SkellyMan
Cooler than Rip Torn
BONES
Life finds a way
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Post by SkellyMan on Sept 7, 2013 0:58:56 GMT -5
Try to find one at a TRU. Buy it and take it home. Open it and break off its arm. Take it back, keep the accessories and tell the store that the figure broke apart while you were taking it out. Im too nice for that. they did say check ebay and such, the accessories go for cheap
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S. Griffin
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I read your pass post and u sounded smart enough to not be stupid and there level.
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Post by S. Griffin on Sept 7, 2013 0:59:14 GMT -5
Also, tell something like "It's a poorly made figure, and I'd rather not try to exchange it and have this happen again," and get a refund. The store will in turn, send the broken figure to NECA who will refund them. Everybody wins except for the company that fucked up and won't help you.
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S. Griffin
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I read your pass post and u sounded smart enough to not be stupid and there level.
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Post by S. Griffin on Sept 7, 2013 1:00:25 GMT -5
You shouldn't have to pay for the accessories if it wasn't your fault they were missing.
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SkellyMan
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Post by SkellyMan on Sept 7, 2013 1:02:26 GMT -5
YEA FUCK THOSE GUYS.... except that they made affordable likeness of my faovrite stuff....except JURASSIC PARK.... faggots
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S. Griffin
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I read your pass post and u sounded smart enough to not be stupid and there level.
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Post by S. Griffin on Sept 7, 2013 1:09:31 GMT -5
How about this? Instead of breaking a limb. Heat up one of his hands with a hair drier and pop it off. Then return it to the store as defective. Second worst case scenario is that you get stuck with Two muddy Dutch figures (one of which you can easily fix) and one set of accessories, which you keep at home). Most likely scenario will be the one I described above. The store doesn't get punished, and neither do you. NECA does.
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reed
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Post by reed on Sept 7, 2013 12:47:51 GMT -5
Try to find one at a TRU. Buy it and take it home. Open it and break off its arm. Take it back, keep the accessories and tell the store that the figure broke apart while you were taking it out. Im too nice for that. they did say check ebay and such, the accessories go for cheap NECA told you to look for them on eBay?!?!?!
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razkazz
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Post by razkazz on Sept 7, 2013 17:15:08 GMT -5
Yeah, that's shitty. If you tweeted Randy that story I get the impression he'd kick their ass and get you some arrows.
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S. Griffin
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I read your pass post and u sounded smart enough to not be stupid and there level.
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Post by S. Griffin on Sept 7, 2013 17:24:47 GMT -5
I get the impression he wouldn't respond.
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SkellyMan
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Post by SkellyMan on Sept 7, 2013 18:40:42 GMT -5
Yeah, that's shitty. If you tweeted Randy that story I get the impression he'd kick their ass and get you some arrows. does randy have a separate twitter?
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S. Griffin
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I read your pass post and u sounded smart enough to not be stupid and there level.
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Post by S. Griffin on Sept 7, 2013 18:45:03 GMT -5
Nope. He's @neca_TOYS on twitter and will answer you if he fucking feels like it. Hint: He's not keen on answering any tweets that imply poor quality control on his company's part.
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frinspar
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Hi, Buck Melanoma. Moley Russell's wart.
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Post by frinspar on Sept 7, 2013 18:57:35 GMT -5
Every time I see this title I think you've lost some kind of important components needed for a sexual act.
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razkazz
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Post by razkazz on Sept 7, 2013 20:14:24 GMT -5
At first I read it as "muddy ditch" and thought he lost a shovel or something.
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SkellyMan
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Post by SkellyMan on Sept 9, 2013 14:52:52 GMT -5
They're sending me the accessories today
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S. Griffin
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I read your pass post and u sounded smart enough to not be stupid and there level.
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Post by S. Griffin on Sept 9, 2013 15:35:28 GMT -5
How'd you get that to happen? Last we heard, some fuck at NECA CS told you try E-bay, and I was suggesting you take matters into your own hands.
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Deleted
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Post by Deleted on Sept 9, 2013 15:54:00 GMT -5
At first I read it as "muddy ditch" and thought he lost a shovel or something. "muddy dutch" sounds like a euphemism for butt sex. Last night I gave my girlfriend the "muddy dutch" Glad to hear that you are getting your replacements Skelly.
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SkellyMan
Cooler than Rip Torn
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Life finds a way
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Post by SkellyMan on Sept 9, 2013 16:39:45 GMT -5
How'd you get that to happen? Last we heard, some fuck at NECA CS told you try E-bay, and I was suggesting you take matters into your own hands. I gave him the "I'm an avid fan of the company and I can send you the box and figure I have in exchange for a new one" speech
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